Refund Details

Identity By Chas Takes You Serious

My heart has been poured into every product, and I want to make sure my customers are 100% pleased with them! Unfortunately, unless your items arrive damaged or I accidentally send you the wrong item, I cannot process cancellations, returns, or exchanges.

If your item is incorrect or damaged, please let me know within 10 days after receiving the item. After 10 days, I will not be able to send you a new item.

Please advise all shirts are unisex so make sure to select the size that will give you the perfect fit. 

To Request A Refund or A Replacement :

Simply email

I want to take every opportunity to learn and improve, so please provide a brief description and/or photo indicating your reason for return. This will help me keep track of any issues. I thank you oh so much for choosing Identity By Chas and offering your valuable feedback.